Store Policies

Ordering Information

Methods of payment?

You may use the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Check

Do I pay tax?

Pilot Knob Marina is situated in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.

How will I know that my transaction has been accepted?

We will email you a confirmation with total amount of charge.

I have a question about a product. Who can I speak with and when?

Please call during normal business hours; seven days a week from 10am-6pm Eastern Standard time at 518.761.9616. If those hours do not work with your schedule, or you have trouble reaching us, email us at info@pilotknob.com and indicate where and when we can reach you.

When is my credit card charged?

When we process your order. Usually shortly after we receive your order.

Credit Card Security

All information sent over the internet is encrypted to assure privacy, click here for details. If you have a problem ordering on the website, please call us at 518.761.9616 during regular business hours. We are open seven days a week 10am-6pm Eastern time. Product marked “Internet Special” can be ordered on the Internet only.

Customer Service

Please email us with any inquiries at info@pilotknob.com. We will respond the same day whenever possible.

Returns and Exchanges

If you need to return or exchange an item, please follow these instructions:

  • Call 518.761.9616 to request a return authorization number.
  • You will receive your return authorization number via email within 12 hours.
  • Returns must be made within 7 days from the date of receipt.
  • Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
  • If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.

Address the securely wrapped, prepaid, insured package to:

Pilot Knob Marina
655 State Route 149
Lake George, NY 12845
RA#________________

You will be refunded for the entire cost of the product excluding all shipping costs. Return shipping is at your expense. You will be notified by email when we receive your return and the amount refunded.

Please note: because of their nature, “special order” items will be subject to a 15% restocking fee!

Damaged/Defective Merchandise

Please inspect all cartons/packages upon receipt. Do not accept or sign for cartons/packages that are damaged. Please call Pilot Knob Marina immediately at 518.761.9616 to report a damaged item. Pilot Knob Marina or our supplier(s) will replace an item damaged in shipping upon notification from carrier. Most items sold by Pilot Knob Marina are covered by a warranty. If an item you receive proves to be defective, Pilot Knob Marina and or our supplier(s) will make every attempt to repair or replace the item (at our discretion). In the event that an item is no longer available, we will reimburse your purchase price. Remember to contact us immediately if you discover a damaged or defective product. We require that all shipping damages are reported at time of receipt and all defective products are reported within 7 days of receipt.